Question 1

What warranty and service do you provide?

Accepted Answer

Workmanship on new Nanrui equipment is covered for two years unless the quotation states otherwise. Technical support is staffed around the clock. We stock replacement parts; the service desk can also work on other cremator brands.

Question 2

Do you commission and train operators?

Accepted Answer

Yes. After mechanical install we cure the lining, set air and gas, and train the crew on site. A cremation must be scheduled for the demonstration.

Question 3

Diesel or gas?

Accepted Answer

Light diesel is standard. Dual-fuel with natural gas is specified per project on OYJ and OYP lines. Continuous fuel figures on product pages follow GB19054-2003 where stated.

Question 4

Do we need an OYF filter?

Accepted Answer

If the plant must meet Chinese (or equivalent) stack limits for dust, SO2, dioxins, mercury, and HCl, specify the modular OYF skid with the furnace. Layout is flexible.

Question 5

What does the Andu AGV lineup cover?

Accepted Answer

Full-chain indoor logistics for funeral homes, hospitals, and morgues: cold storage (QuietVault), side dock (SideDock), corridor transit and cremator charge (Pathway 1/2/3), ash hand-off (ReturnRite), plus FleetOS multi-robot dispatch. Typical remains payloads 200–500 kg class.

Question 6

Do you export and quote in English?

Accepted Answer

Yes. The Hong Kong entity handles overseas commercial communication. Quotes, manuals excerpts, and commissioning notes are provided in English. Traditional Chinese is available for Hong Kong and Taiwan buyers.

Question 7

Do you provide CE or UL certificates?

Accepted Answer

We only claim CE/UL when certificates exist for the specific SKU. For Europe and other regulated markets we help assemble technical files for local permitting and discuss mercury/NOx abatement options honestly.

FAQ